So by all means, encourage your people to embrace technology, get great at business analytics, and otherwise ramp up the efficiency of everything they do. But just make sure all their efficiency doesn’t come at the expense of their humanity. Small gestures can send big signals about who we are, what we care about, and why people should want to affiliate with us. It’s harder (and more important) to be kind than clever.
- Bill Taylor
In the process of “selling yourself,” as a person and as an individual, to those who you come into contact with, remember that empathy and authenticity go a long way in efficacy.
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